Effective September 4, 2026
Subscription, Cancellation & Refund Policy
Gondola is delivered digitally. This policy explains exactly what is charged, when subscriptions renew, how to cancel, and when a refund is available. It forms part of the Terms of Service.
Published plans
These prices apply to new subscriptions from September 9, 2026. Existing subscriptions keep their agreed price unless a renewal price change is notified as described below.
| Plan | Monthly | Annual | Included scope |
|---|---|---|---|
| Hobby | USD $0 | USD $0 | One GitHub user or personal organization |
| Business | USD $49 / month | USD $490 / year | One private GitHub organization |
| Enterprise | USD $299 / month | USD $2,990 / year | Up to 10 private GitHub organizations |
Prices are in U.S. dollars. AWS usage, GitHub charges, taxes, and other third-party costs are not included. Checkout shows the exact price, cadence, trial, and any tax before an order is confirmed.
Every plan includes unlimited repositories, jobs, runner minutes, and runner launches within the covered github scope. “Unlimited” means Gondola does not meter or surcharge those dimensions; AWS, GitHub, and configured fleet capacity limits still apply.
Trial and first charge
Business and Enterprise include a 14-day trial. No subscription fee is charged during that trial. Add a payment method before the trial ends to continue on the cadence selected at checkout; otherwise the subscription cancels without a paid renewal. Hobby has no software subscription fee.
Digital delivery
Gondola has no physical shipment. After Stripe confirms the subscription, the Checkout confirmation page displays the activation key, signed entitlement, verification settings, and setup route. Save the activation key before leaving that page; it is not sent by email. Available invoices and receipts are kept in the Stripe customer portal. If access is not displayed, contact us from the order email so we can verify the subscription, restore delivery, or reverse an incorrect charge.
Automatic renewal
Monthly plans renew each month and annual plans renew each year until cancelled. The renewal date and price are shown in the Stripe customer portal. If a renewal price changes, we will give advance notice and the change will apply no earlier than the next renewal after that notice.
Cancellation
You may cancel at any time through the Stripe customer portal linked on the billing page, when available, or by emailing support@gondola.build from the order address. Cancellation stops the next renewal. Unless we say otherwise or law requires it, access continues through the end of the already-paid period.
Refunds
- First paid charge: request a refund within 14 days if the purchase was accidental or Gondola could not be delivered or installed as documented after reasonable troubleshooting.
- Duplicate or incorrect charges: contact us promptly; verified billing errors will be corrected or refunded.
- Renewals and partial periods: charges are otherwise non-refundable and are not prorated after cancellation, except where applicable law requires a refund.
Approved refunds go to the original payment method. Bank and card processing times vary after Stripe submits the refund.
Failed payments and plan changes
If a payment fails, Stripe may retry it and send a notice. Access may be suspended after reasonable notice if the balance remains unpaid. Any upgrade, downgrade, or cadence change is priced and timed as shown in the customer portal before confirmation.
Questions
Include the order email, invoice number, plan, and a short description of the issue. Do not send card numbers or credentials. Contact support@gondola.build.