Effective September 4, 2026

Terms of Service

These Terms govern your use of the Gondola website, software, and related services. By using Gondola or placing an order, you agree to them. If you use Gondola for an organization, you confirm that you can bind that organization; “you” then means the organization.

1. The product and service boundary

Gondola is software for operating ephemeral GitHub Actions runners in an AWS account you control. The controller, AWS resources, execution environment, job data, secrets, and logs remain in your account. Your agreements with AWS and GitHub, and their charges, are separate from your Gondola subscription.

You are responsible for your AWS and GitHub accounts, cloud configuration, workflow code, repositories, credentials, backups, and the people you authorize to use them. Gondola does not administer those third-party accounts for you.

2. Accounts, orders, and authority

You must provide accurate order and account information, keep your credentials secure, and promptly report suspected unauthorized use. You may not share an entitlement outside the person or GitHub organization covered by your plan. We may verify eligibility and organization scope to prevent misuse.

3. License and plan scope

Subject to these Terms and any applicable fees, Gondola gives you a limited, non-exclusive, non-transferable, revocable license to install and use the software during the subscription term for the scope of your plan:

• Hobby: personal, non-commercial projects for one GitHub user or personal organization. It is not for work performed for an employer, client, or other organization.
• Business: one private GitHub organization.
• Enterprise: up to ten private GitHub organizations. Additional blocks require additional subscriptions.

The software may include components under separate open-source licenses. Those licenses govern those components where they apply.

4. Acceptable use

You may not, and may not help anyone else to:

• use Gondola unlawfully or to infringe another person’s rights;
• bypass plan limits, entitlement checks, or technical safeguards;
• resell, sublicense, or provide Gondola as a managed service unless we agree in writing;
• probe, disrupt, or overload systems outside the AWS resources you control; or
• publish credentials, license material, or non-public product access.

5. Fees, trials, renewal, and taxes

Prices are stated in U.S. dollars unless checkout says otherwise. Paid plans begin with the trial shown at checkout and automatically renew monthly or annually until cancelled. Stripe processes payments. You authorize recurring charges, and you are responsible for applicable taxes other than taxes on our income.

You can cancel future renewal at any time. Cancellation takes effect at the end of the current paid period unless law requires otherwise. The detailed cancellation and refund rules form part of these Terms and are set out in the Subscription Policy.

6. Delivery, updates, and support

Software access and setup instructions are delivered electronically to the address associated with the order. We may release fixes, security updates, and feature changes. We aim to preserve documented interfaces, but may change or discontinue features when reasonably necessary for security, law, or product operation.

Support is provided through the contact channel published on this site. Unless an order expressly says otherwise, no service-level agreement or guaranteed response time applies.

7. Ownership and feedback

Gondola and its licensors retain all rights in the software, website, documentation, branding, and related intellectual property. These Terms grant only the license described above. If you provide feedback, you permit us to use it without restriction or payment, but you keep ownership of your own materials.

8. Confidentiality and customer data

Each party will protect non-public information received from the other using reasonable care and use it only for this relationship. This does not cover information that is public through no breach, independently developed, rightfully obtained elsewhere, or required to be disclosed by law.

Gondola is designed so job execution data stays in your AWS account. We process limited website, support, licensing, and transaction data as described in the Privacy Notice.

9. Third-party services

Gondola interoperates with services such as AWS, GitHub, and Stripe. Their availability, security, and terms are outside our control. We are not responsible for a third-party service, but we remain responsible for our own obligations under these Terms.

10. Warranties and disclaimers

We warrant that we will provide Gondola with reasonable care and skill. Except for that promise and rights that cannot lawfully be excluded, Gondola is provided “as is” and “as available.” We do not promise uninterrupted or error-free operation, compatibility with every workflow, or that the product will meet every particular requirement.

11. Liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential damages, or for lost profits, revenue, goodwill, or data. Each party’s total aggregate liability arising from Gondola is limited to the amount you paid for Gondola in the twelve months before the event giving rise to the claim.

These exclusions and limits do not apply to fraud, wilful misconduct, breach of confidentiality, misuse of the other party’s intellectual property, payment obligations, or liability that cannot legally be limited.

12. Suspension and termination

You may stop using Gondola and cancel renewal at any time. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, or where required by law. When practical, we will give notice and a reasonable opportunity to cure. Sections intended by their nature to survive termination—including ownership, confidentiality, disclaimers, and liability limits—will survive.

13. Export and sanctions

You must comply with applicable export-control, sanctions, and trade laws. You may not use or provide Gondola where doing so would violate those laws.

14. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in Ontario have exclusive jurisdiction, except either party may seek urgent injunctive relief in any appropriate court.

15. Changes and general terms

We may update these Terms. Material changes will be posted here with a new effective date and, where appropriate, notified through the contact information associated with your order. Continued use after the change takes effect means you accept the revised Terms.

These Terms, the Subscription Policy, the Privacy Notice, and an accepted order are the entire agreement about Gondola. If an order conflicts with these Terms, the order controls for that conflict. You may not assign the agreement without our consent; we may assign it as part of a reorganization or transfer of the business. Failure to enforce a term is not a waiver. If a term is unenforceable, the remainder stays in effect. Neither party is liable for delay caused by events beyond its reasonable control.

16. Contact

Gondola is an independent software service operated from Ontario, Canada. Questions about these Terms can be sent to greg.gordon.tucker@gmail.com.